1. Information We Collect
We may collect and process the following types of personal data:
- Personal Identifiable Information (PII): Name, address, email, phone number.
- Vehicle Information: Make, model, registration number.
- Payment Information: Billing details (we do not store credit card details).
- Technical Data: IP address, browser type, and other tracking information when you visit our website.
- Communication Data: Any messages, inquiries, or complaints you send us.
2. How We Use Your Information
We use your data for the following purposes:
- To provide key cutting, replacement, and programming services.
- To communicate with you regarding your requests or inquiries.
- To process payments and issue invoices.
- To improve our website and customer service.
- To comply with legal obligations.
3. How We Share Your Information
We do not sell or rent your personal data. However, we may share your information with:
- Service Providers: Third-party companies that help us provide our services (e.g., payment processors, courier services).
- Legal Authorities: When required by law or in response to legal proceedings.
4. Data Security
We take appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse.
5. Your Rights
You have the right to:
- Access your personal data.
- Request correction or deletion of your data.
- Object to or restrict processing.
- Withdraw consent at any time (where applicable).
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being misused.
6. Data Retention
We retain your data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
7. Cookies & Tracking Technologies
Our website may use cookies and tracking technologies to enhance user experience and collect analytics. You can adjust your browser settings to refuse cookies.
8. Contact Us
If you have any questions about this privacy policy or your personal data, please contact us here.